Refund policy

Returns

We accept returns on eligible items. If you need to request a return, please contact Elite Wire first so we can review the order and provide return instructions.

Return Eligibility

Returns may be accepted within 14 days of delivery for eligible items that are:
  • unused
  • uninstalled
  • in original packaging
  • in resalable condition
All returns must be approved by Elite Wire before being sent back.

Non-Returnable Items

The following items may not be eligible for return:
  • custom-made or special-order items
  • used items
  • clearance or final sale items
  • electrical components that have been installed, used, modified, or tested

    items returned without prior approval

    Because many motorsport wiring products are application-specific, customers are responsible for confirming product suitability before ordering.

    Return Process

    To request a return, please contact Elite Wire with:
    • your order number
    • the item(s) you wish to return
    • the reason for the return
    If the return is approved, we will provide instructions for the next step.

    Return Shipping

    Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a product that arrived damaged. We recommend using a tracked and insured shipping method, as Elite Wire is not responsible for return shipments lost or damaged in transit.


    Refunds

    Approved returns will be refunded to the original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.

    Restocking Fee 

    Approved returns may be subject to a 10% restocking fee, depending on the item and its condition upon return. If a restocking fee applies, it will be confirmed during the return approval process. ---


    Cancellations

    If you need to cancel an order, please contact us as soon as possible. Orders may be canceled prior to shipment. Because payment processing fees may still apply to refunded transactions, approved cancellations may be subject to a 3% cancellation fee.
    Once an order has shipped, it can no longer be canceled and will instead be handled under the return policy above. Custom-made, special-order, used, and clearance items may not be eligible for cancellation once processing has begun. 


    Damaged, Incorrect, or Missing Items

    If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and include:
    • your order number
    • a description of the issue
    • clear photos if applicable
     We will review the issue and work with you to resolve it as quickly as possible. 

    Questions

    If you have any questions about shipping, returns, cancellations, or a specific order, please contact us through our Contact page before placing your order.