Shipping & Returns

Shipping

    • Elite Wire reserves the right to use any shipping method available.
    • Shipping time estimates are for reference only. We set no "exact or specific" dates and or times. Unfortunately, delays do happen from time to time. We try our best to be as accurate as possible on delivery times, however, it's sometimes impossible to predict some delays beforehand.
    • For International customers unable to checkout due to unavailable shipping charge, please contact our sales team and we will work on getting you a shipping quote manually.
    • All orders from Elite Wire ship via ground shipping, either using UPS or FedEx. International orders are shipped via Air, typically DHL or UPS Express.

    Cancellations

      • If you place an order and decide you want to cancel it within 24 hours, even if it's just a few minutes after the order is placed, you will be charged a 3% cancellation fee. NO EXCEPTIONS.
      • Every cancellation is done only at Elite Wire discretion.   
      • To ensure rapid service, all of our products are processed once we received payment. If you wish to cancel, we strongly urge you to contact our staff within 24 hours. A 3% cancellation fee will be charged.
      • All cancellation orders after a 24hr period if not shipped out will be accessed a 5% cancellation fee. 

     

    Returns

      • If you want to return or exchange a product that you ordered, you will need to contact Elite Wire first before sending the product back to us.
      • Elite Wire must approve all returned items and will ask to please fill out our Return Form. Any return/exchange request after the 14-day mark will be refused.
      • Sending back a product without a Return Form will be refused.
      • All Items must be in their original package and in "new/resalable" condition
      • All Approved returns will be credited for "store credit only" NO EXCEPTIONS!
      • Store Credit must be used within 14 Days of item´s return, or the credit will be lost!
      • A 20% restocking fee will apply to all approved returned orders.
      • Elite Wire is not responsible for shipping charges when returning a product.