Refund policy
Cancellations
- If you place an order and decide you want to cancel it within 24 hours, even if it's just a few minutes after the order is placed, you will be charged a 3% cancellation fee. NO EXCEPTIONS.
- Every cancellation is done only at Elite Wire discretion.
- To ensure rapid service, all of our products are processed once we received payment. If you wish to cancel, we strongly urge you to contact our staff within 24 hours. A 3% cancellation fee will be charged.
- All cancellation orders after a 24hr period if not shipped out will be accessed a 5% cancellation fee.
Returns
- If you want to return or exchange a product that you ordered, you will need to contact Elite Wire first before sending the product back to us.
- Elite Wire must approve all returned items and will ask to please fill out our Return Form. Any return/exchange request after the 14-day mark will be refused.
- Sending back a product without a Return Form will be refused.
- All Items must be in their original package and in "new/resalable" condition
- All Approved returns will be credited for "store credit only" NO EXCEPTIONS!
- Store Credit must be used within 14 Days of item´s return, or the credit will be lost!
- A 3% restocking fee will apply to all approved returned orders.
- Elite Wire is not responsible for shipping charges when returning a product.